Service
Those who choose the best saws
can expect the strongest service.
SCHELLING stands for innovative, individual customer solutions in cutting boards and plates and their peripherals to size. This requires a customer service with quality support from planning through construction and software to installation, startup and after-sales services. To be closer to customers, and therefore to be there more quickly, our service is organised worldwide. Operations are started from various locations.
Innovations from SCHELLING are showing the industry the way. Industrial companies and demanding craftsmen who choose cut-to-size and precision saws from us consciously select the world's leading and pioneering technology. We provide a level of quality that can hardly be beaten, which is based on our own research and development, solid construction, and high-quality components. The result is a lifetime of precision. We measure the lifetime of our machines in decades.
Logically, this degree of product quality is supported by cooperative, skilled, and convenient service. 365 days a year, 24 hours a day. Complete with planning from assembly, commissioning, training, etc. up to aftersales services. Knowledge of the reliability of our machines and plants makes it easy to offer services like a service hotline, online maintenance, or a prevention check within a defined scope free of charge.
Constant database documentation of your machine and the desire to care for every customer with the same employees enables us to know your saws and their requirements inside and out. This makes service calls efficient. We deliver in-stock replacement parts within 24 hours if needed worldwide. Even for machines that have already been working productively for 25 years.
Service
Cooperation
- Customer Service is committed to intensive cooperation with our customers.
- Who consider our Customer Service, is and remains a satisfied customer. We are always customer oriented.
- Customer Service connects customers with the constant pursuit of quality and product improvement.
- Customer Service means our customers are even more successful. We do everything we can to make sure our customers are more competitive with a first-class service.
SERVICE COOPERATION MODULE
Preventative check
A free test for even more availability.
Recommendations for long-term maintenance of value (Which measures are recommended for the optimal maintenance of value, which are urgently required).
Module Maintenance
Classic maintenance package with optional modular adjustment to your maintenance requirements.
- Module Hotline
- Module Training
- Module spare parts
- Module warranty
Individual Maintenance
Maintenance modules adapted to your specific production requirements.
- Maintenance concept
- Spare parts concept
- Availability concept
- Service concept
- Plant optimization
Spare Parts
- Advice to find the Spare parts consulting
- Fast and direct delivery
- Short reaction time
- 25 years warranty on availibility of spare parts
Hotline
Comprehensive, competent advice and problem solving for the entire product range. Working day from 7 am to 5 pm.
- Module Hotline 5/16 hours
Training
Trainings from SCHELLING help to make the most of the machines and equipment you have acquired right from the start, and to maintain and increase productivity, precision, reliability and durability.
Modernization
Quickly available ”modification's Team“.
- PLC technician
- Mechanical and electrical planning
- Assembly and commissioning team
Start
- Start-up assistance for new installations for staffing bottleneck
- Proper re-commissioning (e.g. after changing locations)
- Thorough instruction of the operating personnel
2nd-Hand machines
For long years of profit and performance through quality and precision. Our service team is always there for you, to support you (even for machines older than 30 years).
Warranty
Individual extension of warranty period from 3 to 5 years depending on your machine and usage.